Frequently Asked Questions

  • From time to time we capture content during classes as we build RHYDE both in Niagara and beyond. This may include short clips or photos of the room and overall energy.

    There is a chance you could appear in the content.

    If you prefer not to be filmed, just let us know when you arrive or email us at INFO@RHYDENIAGARA.COM ahead of time. We’re happy to accommodate, whether that means positioning you outside of the camera’s view or choosing not to film that class at all.

    Your comfort always comes first.

  • The easiest way to book classes is through our website and we encourage you to book in advance as space is limited.

    Booking in advance guarantees you a spot in class!

  • Plans change, we get it . If you need to cancel your class, please do so with at least 8 hours before start time to keep your credit.

    Late cancellations (within 8 hours) or no-shows will result in the loss of that class credit.

    Our classes are intentionally small and spots are limited, this policy helps keep things fair for everyone on the waitlist.

  • Nope, we got you covered with everything you’ll need for class. Please bring INDOOR cross trainers or tennis shoes.

  • We recommend arriving 10-15 minutes before class starts to ensure we can get ready for class efficiently and safely.

  • Doors close once class has started. This keeps everyone safe and protects the flow of the room. If you arrive after that window, you may not be admitted and your class credit will be forfeited.

    Plan to arrive 10-15 minutes early, especially for your first visit.

  • ABSOLUTELY. Every class is designed to be accessible and adaptable. You control your resistance, pace and your intensity.

    But if you’re not ready for the main room yet and want some extra support, you can always book a private to help build your confidence before joining classes!

  • Yes, free on-site parking is available. There is also street parking and a paid parking lot nearby. Give yourself a few extra minutes during busy hours.

  • Cycling shoes are encouraged for optimal performance and stability. If you don’t have them, cross-trainers or tennis shoes with firm, flat soles are perfect. Please avoid running shoes, as their cushioned design can reduce stability on the bike.

  • General classes are 18+. Stay tuned for programming for teens/families!

  • Class credits are non-transferable and non-refundable. If something unexpected comes up, reach out, we handle real-life situations with fairness and discretion.

  • Cycling shoes are recommended, our bikes are compatible with SPD cleats. You can also wear tennis or cross trainers. A flat sole is encouraged if you aren’t wearing cycle shoes as it provides the most stability on the bikes.

  • All of our classes are 18+. Stay tuned for our kids + teen program!